Privacy Policy

Last Updated: May 22, 2025

Welcome to Creative’s Growth Hub. This Privacy Policy describes how Creative’s Growth Hub (“we,” “us,” or “our”), a leading digital marketing agency, collects, uses, and discloses your information when you visit our website https://creativesgrowthhub.com (the “Website”) and engage with our comprehensive digital marketing services.

Your privacy is critically important to us. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at admin@creativesgrowthhub.com.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our digital marketing solutions, when you participate in activities on the Website (e.g., filling out a contact form for SEO services or a website development quote), or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the specific digital marketing services you’re interested in, the choices you make, and the features you use. The personal information we collect may include the following:

• Identity Data: Your Name, title, company name.
• Contact Data: Your Email address, phone number, physical address. This is essential for communicating about your digital marketing campaigns or website development projects.
• Professional Data: Your Job title, business industry, company size. This helps us tailor our digital marketing strategies to your specific business needs.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences related to our digital marketing agency updates.
• Client-Specific Data (for active clients): Information provided by you or collected on your behalf for the purpose of delivering digital marketing services, such as website access credentials (if provided for SEO or website development), social media accounts (for social media marketing), analytics data, and email marketing subscriber lists (for email marketing campaigns). This data is treated with the utmost confidentiality as per our service agreements.
• Website Usage Data (Automatically Collected Information): This data helps us understand how our own website is used and optimize our digital marketing efforts.
  • Log and Usage Data: Server logs, IP addresses, browser type, device information, operating system, referring/exit pages, dates/times, and clickstream data.
  • Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies (see Section 4 for more details on how these support our understanding of user behavior).
  • Analytics Data: Information about how you interact with our Website, collected via tools like Google Analytics (e.g., pages viewed, time spent on pages, navigation paths). This insight helps us improve our own digital marketing effectiveness.

2. How Do We Use Your Information?

We use personal information collected via our Website and through client engagements for various business purposes essential to a digital marketing agency, including:

• To provide and manage our services: To communicate with you about your inquiries, provide you with our core digital marketing services, including SEO services, Email Marketing campaigns, Website Development, PPC campaigns, social media marketing, and other digital marketing solutions as per our agreements.
• To send administrative information: Such as service changes, new features, and updates to our terms, conditions, and policies relevant to our agency’s operations.
• To send you marketing and promotional communications: If you have opted-in, we may use your information to send you marketing messages, newsletters, and information about our expanded service offerings, including new digital marketing strategies, SEO packages, and website development updates. You can opt-out at any time.
• To fulfill and manage your service requests: To process payments and manage contracts related to our digital marketing agency services, ensuring seamless project delivery.
• To request feedback: To contact you to request feedback about your experience with our Website and the digital marketing services you received, helping us continuously improve.
• To protect our Website and systems: As part of our efforts to keep our Website and client data safe and secure (e.g., for fraud monitoring and prevention, protecting against unauthorized access to website development environments).
• For analytics and research: To understand how our Website is used, improve our services, and develop new features and digital marketing methodologies, often leveraging insights from digital marketing analytics.
• To deliver targeted advertising (if applicable): We may use your information (e.g., through pixel tracking for PPC campaigns) to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location, drawing on data and insights relevant to digital marketing.
• To enforce our terms, conditions, and policies: For business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
• To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with our digital marketing services, to protect our rights, or to fulfill business obligations. We may disclose your personal information in the following situations:

• With Your Consent: We may disclose your personal information for any purpose with your explicit consent.
• Third-Party Service Providers: As a digital marketing agency, we collaborate with various trusted third-party vendors and service providers to deliver our services. We may share your data with contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
  • Payment processors for billing digital marketing projects.
  • Hosting services for our Website and client website development projects.
  • Data analysis tools to measure SEO performance and **PPC campaign effectiveness.
  • Email marketing platforms for campaign execution.
  • Customer relationship management (CRM) systems to manage client interactions.
  • Advertising platforms (e.g., Google Ads, Meta Ads) for managing PPC campaigns.
  • Analytics tools (e.g., Google Analytics) for website usage reporting.
  • Cloud storage providers for secure data storage.

  These third parties are typically contractually bound to protect your information and use it only for the purposes for which we disclose it to them.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

4. Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies (like web beacons and pixels) on our Website to collect and store information. These technologies are integral to understanding how visitors interact with our digital marketing agency’s site, allowing us to enhance user experience and analyze the effectiveness of our own digital marketing efforts. Specific information about how we use such technologies and how you can refuse certain cookies is set out below:

• Cookies: Small data files placed on your device that help us improve your experience, analyze site usage, remember your preferences, and support our own digital marketing and advertising initiatives.
• Google Analytics: We utilize Google Analytics to gather information about your use of our Website. This data is used to compile reports on website traffic, user behavior, and overall digital marketing performance for our own site. Google’s privacy policy is available at: https://policies.google.com/privacy
• Advertising Pixels/Tags: For our own marketing purposes, we may use pixels (e.g., Google Ads conversion tracking, Meta Pixel) to understand the effectiveness of our advertising campaigns and to deliver relevant ads to you based on your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

5. How Long Do We Keep Your Information?

We keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy and to deliver our digital marketing services effectively, unless otherwise required or permitted by law (such as tax, accounting, or other legal requirements specific to our business operations).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process, including data related to digital marketing campaigns, website development projects, and client communications. This includes encryption, access controls, and regular security audits.

However, please also remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Transmission of personal information to and from our Website is at your own risk. You should only access the services within a secure environment and be mindful of your own online security practices.

7. Do We Collect Information from Minors?

We do not knowingly solicit data from or market our digital marketing services to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@creativesgrowthhub.com.

8. What Are Your Privacy Rights?

In some regions (like the European Economic Area or where other privacy laws apply), you have certain rights under applicable data protection laws concerning your personal information. These may include the right to:

• Request access to and obtain a copy of your personal information that we hold.
• Request rectification or erasure of your personal information.
• Object to the processing of your personal information.
• Request restriction of the processing of your personal information.
• Request data portability (i.e., to have your data transferred to another organization).
• Withdraw your consent at any time (where we are relying on your consent to process your personal information).
• Lodge a complaint with a supervisory authority (e.g., a data protection authority in your region).

To make a request regarding your privacy rights, please contact us at admin@creativesgrowthhub.com. We will consider and act upon any request in accordance with applicable data protection laws. Please note that we may need to verify your identity before responding to such requests.

9. Do We Make Updates to This Policy?

We may update this privacy policy from time to time to reflect changes in our practices or relevant laws, especially as our digital marketing services evolve. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible on the Website. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes on our Website or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information and managing our digital marketing agency’s data handling practices.